Let your voice be heard!! Use the invitation in your email to participate in the LibQUAL Service Quality Survey.
The McQuade Library is conducting a web-based survey of faculty, students, and staff at Merrimack to evaluate user perceptions of library service quality. LibQUAL+™ is a web-based survey instrument that measures library users’ perceptions of service quality in three key dimensions:
Information Control: do we have what you need?
Affect of Service: do we help when, where, and how you need us?
Library as Place: do our spaces meet your needs?
The survey should take between 5 and 8 minutes to complete, and will help guide decisions and determine priorities in our ongoing strategic planning efforts. This will be our fourth iteration of this survey, and each time the results have taught us something!
The survey is anonymous and has Merrimack IRB approval. If you wish, you may provide contact information for entry into a prize drawing. This information is compiled separately and is not linked to survey responses.
The survey will run from April 22 — May 10, 2013. Merrimack Community members were sent a link to the survey in an email message. Log in to the McQuade Library page on MyMack (under Student Info or Resources) if you can’t find yours, or email firstname.lastname@example.org from your Merrimack College email addresss.